Verbal-Telephone(faceless voice):
- Greetings & Introductions.
- Active listening.
- Efficient use of communication systems.
- Answering calls coming in.
- Transferring in coming calls.
- Transferring internal calls.
- Making outgoing calls.
- Sending faxes & photocopying.
- Message & taking notes.
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Content Sample:
Greetings:
A: How do you do? ? pleased/nice to meet you.
B: How do you do? ? Pleased/nice to meet you.
A: How are you?
B: Good thank you/not bad thank you.
A: Finding out someone’s name ? excuse me[are, you][is your name]Mr. Jones?
B: Response ? no it’s not, it’s Jackson.
A: My apologies[pardon me] Mr. Jackson.
Informal Greeting & Self-Introduction Hello [I’m, my name’s] Betty.
Formal Good morning [I’m, my name is] Betty Baxter.
Meeting (Greeting complemented with an Introduction) etc.
Phone calls; Good morning, ABC Advertising Pty. Ltd., Jackie speaking. ---------- can I help you?
Etc. etc……
A Comprehensive and practical course covering all aspects of front office procedures to a high level of competence and ability.
Through role plays simulating real life situations throughout this course, students will acquire all the communicative skills necessary for reception duties.
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